OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Steel City Totes, LLC
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Steel City Totes follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:
- NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
- SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
Steel City Totes, LLC is a manufacturer and distributor of sports affinity products. We have relationships with distributors that sell our products to retail outlets. Steel City Totes operates www.terribletote.com.
STEEL CITY TOTES PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for www.terribletote.com (the “Website”) and Steel City Totes, LLC and all other locations, occasions or events where your personal information is collected by, or on behalf of, Steel City Totes. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through www.terribletote.com. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Steel City Totes and/or Terrible Tote trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
Privacy Policy Topics:
Information collected by Steel City Totes
Uses of your personal information
Personal information provided to Steel City Totes from third parties
Sharing of personal information
Choices regarding your personal information
Updating your personal information
Security of your personal information
Cookies, clickstream technology and third party ad providers
Collection of children's personal information
Concerns about the privacy or security of your personal information
Privacy policy changes
INFORMATION COLLECTED BY STEEL CITY TOTES
As part of your interaction with Steel City Totes, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/pr shipping information
We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with Steel City Totes
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USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirming online orders
- Delivering or installing products
- Providing customer services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed
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PERSONAL INFORMATION PROVIDED TO STEEL CITY TOTES FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping information if you purchase an item for that friend.
Information from Third Parties
Steel City Totes may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we may obtain a mailing list from clubs, associations, or other groups that make those lists available to third parties.
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SHARING OF PERSONAL INFORMATION
Steel City Totes does not sell, rent, or provide your personal information to third parties.
In addition, Steel City Totes may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling customer orders
- Sending marketing communications
- Delivering packages
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on our behalf
- Processing credit card payments
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
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CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
- Follow the directions on a marketing e-mail or US mail marketing communication you receive from us.
- Send an e-mail with your request and current contact information through our Contact Form
- Send a letter with your request and current contact information to: Steel City Totes, LLC, Attn: Privacy, 18741 Nautical Dr, Suite 204, Cornelius, NC 28031
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
Steel City Totes will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive your notice.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other organization-related communications.
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UPDATING YOUR PERSONAL INFORMATION
Steel City totes wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- Send a request through our Contact Form
- Send a letter to:
Steel City Totes, LLC
Attn: Privacy
18741 Nautical Drive, Suite 204
Cornelius, NC 28031
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SECURITY OF YOUR PERSONAL INFORMATION
We use reasonable security measures and take reasonable system, process and administrative precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Steel City Totes cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Safe Shopping Policy on www.terribletote.com
We use a variety of information security measures to protect your online transactions with us. The terribletote.com web site uses encryption technology made available through PayPal, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
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COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS
Cookies
A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
Steel City Totes uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view or make purchases on the WebSite.
Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track the pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps Steel City totes understand how visitors use our Web site.
Third Party Ad Providers
Steel City Totes may use third party service providers to serve ads across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to our Web site so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
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COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
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CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Send a request through our Contact Form
- Send a letter to:
Steel City Totes, LLC
Attn: Privacy
18741 Nautical Drive, Suite 204
Cornelius, NC 28031
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PRIVACY POLICY CHANGES
As Steel City Totes continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Last Revised: September 1, 2008 |
